Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same — to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.

The Full Time Call Center Specialist is the first point of contact for providing our world class customer support. This is a terrific opportunity to build a career with a leader in the industry. 

Careington provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.

 Job Details:

This is an onsite employment opportunity, with no work from home option.

• Applicants must be available to work any 8-hour shift between 7 a.m. - 7 p.m. CST, Monday – Friday (40 hours per week) on site at our Careington / Dial Care office located at 6435 Flyers Way, Frisco, TX 75033.
• You are required to attend initial onsite training scheduled from 8:00 a.m. to 4:30 p.m. during the first six days of employment. Once training concludes, your weekly schedule will be assigned to you. 

• Hourly pay is $16.00 per hour with opportunities for increases after successful completion of required training and job performance.
• Opportunity to earn a higher wage if you are bi-lingual (Spanish) 
• You will be working directly with customers via inbound phone calls
• 11 paid holidays each calendar year
• 19 days of paid time off accrued during each calendar year
• Benefits eligibility on the first of the month after 60 days of employment
• 401K eligibility on the first of the month after 90 days of employment

 Primary Responsibilities:

• Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
• Provide issue resolution with proper escalation of calls as needed
• Able to manage 70 to 100 inbound customer service calls per day

Skills:

• Previous call center experience is preferred, but not required
• Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
• 1 years experience working with MS Office Suite
• Professional, helpful phone manner with the ability to build strong customer relationships is vital for success
• Attention to detail
• Bi-lingual (Spanish) is a plus

Requirements:

• Interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.
• Required to use a wired headset
• Able to pass a drug screen and background check